Job Details

Job Ref :
Job Title :
Reception Manager 
Job Category :
Posted :
7/25/2021 4:56:14 PM 
Company Name :
The rpc Group of Companies 
Location :
Havant, Hampshire, England 
Benefits :
Salary :
£25k - 28k per year + tips+benefits 
Security :
Description :

The Company and the Role:

Excellent Reception Manager opportunity based in Southern Hampshire, close to the South Coast.  This permanent opportunity has come about due to this well-known 3-Star brand opening back up, join this amazing group and team, apply now.

This excellent 3-Star venue caters for hotels guests offering breakfast, lunch, and dinner. They also cater for private functions and corporate events, as well as drawing in tourist trade and local diners.

This awesome brand has a great hotel venue in a fantastic central location, within in the beautiful countryside of Hampshire, very close to the South Coast within easy reach of nature walks, beaches, and a historic town centre.

You could become an integral part of the hotel management team and lead by example in these challenging times, helping your team to be the best reception team it can be.

Involved with various specialist and bespoke events hosted by the venue throughout the year, as an essential point of contact.

Key Features of the Role:

  • As Reception Manager you will be expected to manage the reception and housekeeping team, managing all REZLYNKS bookings, rates, and room inventory, ensuring that the Hotel runs as close to maximum occupancy as possible.
  • Responsible for training, monitoring, and motivating the team, making sure they provide great customer service, and approach their shift responsibilities in a detailed and effective manner.
  • Managing the Front of House PMS system (Welcome Hotels Software), ensuring the daily figures and balances are correctly processed and the banking is completed.
  • Ensure the Ledger accounts are invoiced correctly, and Company procedures followed. Communicating effectively with the third-party travel operators and business agents. Processing commission invoices in an efficient and timely manner.

Knowledge and Skills Required:

  • Be an accomplished Reception Manager and have worked in a similar sized Hotel which has 50 - 60 rooms and can accommodate up to 130 function attending guests or delegates.
  • Reception Manager / Head Receptionist or Hotel Duty Manager experience is essential for this role, plus knowledge and understanding of reception, guest management and customer service excellence in a Hotel work environment.
  • You must be emotionally robust to handle a busy and pressured environment where the rewards are personal satisfaction and pride, as well as dealing with guest feedback and reviews.
  • You must have supervised or managed front of house hotel and support teams, as well as carried out training and development of your own career and others in your team.
  • Excellent communication skills and professionalism are also key basic requirements. A current knowledge and understanding of booking systems, Front of House PMS systems (Welcome Hotels Software), REZLYNKS, room rates and inventory management is highly desirable
  • You must have experience compiling and understanding reports using Excel, Word and other relevant software and experience dealing with 3rd party travel operators and business agents.

What is on Offer?

  • Head Receptionist / Reception Manager will be considered for a basic annual salary up to £28,000, which will be assessed at interview and trial, plus shared tips.
  • Working up to 45 hours 5 days per week across morning and / or night shifts depending on the business needs.
  • No live-in option available, however there is free parking, and the hotel is within walking distance of the train station.
  • Full time permanent position working in an award-winning 3-Star Hotel.
  • Career progression within the group and their multiple hotel and restaurant sites across the south coast. 20 days` holiday + bank holidays.
  • Reduced group hotel tariffs. Group staff discount card for food and drink across the entire range of venues.

Applicants Please Note:

Do not apply for this vacancy unless you are an experienced Head Receptionist or Reception Manager with your own transport.

For UK based roles, in line with the requirements of the UK Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to making an application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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