Job Details
One of the leading innovators in door and gate systems worldwide is seeking Service Planner to schedule and dispatch service engineers in the most cost and time efficient way. Service Planners must be able to demonstrate excellent communication skills, both on the telephone and face to face. Excellent time management skills, attention to detail and problem solving skills are critical to this role, as well. Previous experience is desirable, but a good attitude will carry a candidate a long way.
Applications from suitably experienced ex-military personnel (British Army, Royal Air Force, Royal Navy or Royal Marines) are strongly encouraged to apply.
Key Responsibilities:
- To schedule and dispatch service engineer labour in the most cost and time efficient way
- To liaise with the customer to arrange mutually acceptable time to complete reactive repair and preventative planned Maintenance
- To be responsible for allocation of work to the engineering team, ensuring that engineers’ skill sets are a match with the requirements of the job
- To rebook any missed repair and preventative maintenance visits and escalate issues that cannot be resolved through normal channels
- To retrieve all messages, ensuring that they are responded to professionally and in a timely manner
- To investigate open queries and close down jobs
- To hire and off hire all plant equipment ensuring order details and prices are correct and completed hires are received
- Liaise with team to ensure that current and historic data is correctly entered on to the SAP system
Required Knowledge, Skills and Abilities:
Essential:
- Must be able to demonstrate excellent communication skills both on the telephone and face to face with customers, engineers and other departments within the Company
- Must be able to demonstrate excellent time management skills; attention to detail and problem solving are critical to this role
- Must be self-motivated with the ability to encourage and promote a calm working environment
- Computer literacy – knowledge of Microsoft Office package
Desirable:
- 2 years’ experience in a similar role
- Knowledge and previous use of SAP
Education and Qualifications
- Must be qualified to GCSE level or equivalent
Benefits:
- 23 days + 8 bank holidays
- Company pension
- Training on company product and processes
This job is no longer available for new applications.
Proud to be honouring the commitment of the Armed Forces Corporate Covenant and supporting the Armed Forces Community