Job Details

Job Ref :
 
Job Title :
Customer Service Assistant - Goring 
Job Category :
Posted :
6/20/2019 12:58:04 PM 
Company Name :
Forces Recruitment Services 
Location :
West Sussex, England 
Benefits :
 
Salary :
£17,160 per year 
Security :
Other 
Description :

Permanent

Customer Service Assistant

Based at Goring

Hours are 37.5 a week to be worked either Tuesday to Friday 14.30pm - 22.30, Saturday 10am - 18.00pm or Sunday 10am - 18.00pm,

Monday to Thursday 14.30 to 22.30 a total of 37.5 hours per week

Job Role

To provide an efficient service to all customer purchasing Through This Company and all associated platforms

To ensure all information is reported onto the correct systems accurately

Manage all email communication with customers through email and phone

Logging and solving customer complaints within the parameters of company processes

Raise and issuing refunds where necessary whilst keeping accurate records

Liaising with Customer Service Manager to feedback all issues to remain in line with operational processes

Admin duties as and when required

Learning about the organisations products and services and keeping up to date with any relevant changes

Attend department meetings

Some manuel handling

Undertake and other reasonable tasks

Core Competencies

Personal organisation, planning and time management

Works well under pressure

Reliability - driven by company requirments

Communication skills

Influence and personal effectiveness

Judgement and decision making

Flexibility

Essential Maths and english GCSE

Word Excel,

Team Player

Manuel Handling

Positive Attitude

Experience in a Customer Services envionment - desirable

NVQ would be an added benefit



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