Job Details

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Posted :
11/28/2019 12:27:17 PM 
Company Name :
Crown Worldwide Group 
Location :
Benefits :
Salary :
Security :
Description :

Fully conversant with company procedures, standards of discipline, the need for accuracy and the security and well-being of the customers property. Responsible for the courteous interface with customers and ensure timetables and service expectations are maintained. Communicate with Supervisor/Team Leader where customer services expectations are threatened. When directed will operate within the Centre and undertake duties as directed. Where necessary you will be required to carry out duties unsupervised using your own initiative to solve problems.

Personal Data

 Able to conduct physical aspects of the role

Numerate with legible handwriting and good verbal communications skills

Valid Driving Licence essential Education & Training

A minimum of GCSE certificated general education

 Holder of valid current driving licence and be prepared to drive company vehicles appropriate to their licence as per business needs and demands

 Company Induction completed • Health & Safety awareness

 Operation (and or IT) Systems

 Customer Service Skills Practical Knowledge & Experience

 Ensuring Company instructions and standards of discipline, accuracy and safety (including accident reporting) are maintained at all times

Knowledge of Health & Safety Legislation

Knowledge of all ISO Accreditation Procedures

 Competent Knowledge of Company Procedures

 Awareness of Data Protection Act

 Geographical Route Planning to maximise operational efficiency

 Handling customers to a superior level of service delivery

Conversant with use of RSQL/O Neil scanner for route and Centre operations (where applicable)

Skills & Personal Attributes

Ability to work under pressure

 Ability to prioritise work to achieve customer service expectations

 High personal and professional standards and appearance

 Co-operative, flexible and able to work unsupervised

 Polite and Courteous

 Available out of hours as circumstances dictate

 Conscientious and flexible attitude towards work

 Good interpersonal skills

Ability to work as part of a team

This job is no longer available for new applications.

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