Job Details
Fully conversant with company procedures, standards of discipline, the need for accuracy and the security and well-being of the customers property. Responsible for the courteous interface with customers and ensure timetables and service expectations are maintained. Communicate with Supervisor/Team Leader where customer services expectations are threatened. When directed will operate within the Centre and undertake duties as directed. Where necessary you will be required to carry out duties unsupervised using your own initiative to solve problems.
Personal Data
Able to conduct physical aspects of the role
Numerate with legible handwriting and good verbal communications skills
Valid Driving Licence essential Education & Training
A minimum of GCSE certificated general education
Holder of valid current driving licence and be prepared to drive company vehicles appropriate to their licence as per business needs and demands
Company Induction completed • Health & Safety awareness
Operation (and or IT) Systems
Customer Service Skills Practical Knowledge & Experience
Ensuring Company instructions and standards of discipline, accuracy and safety (including accident reporting) are maintained at all times
Knowledge of Health & Safety Legislation
Knowledge of all ISO Accreditation Procedures
Competent Knowledge of Company Procedures
Awareness of Data Protection Act
Geographical Route Planning to maximise operational efficiency
Handling customers to a superior level of service delivery
Conversant with use of RSQL/O Neil scanner for route and Centre operations (where applicable)
Skills & Personal Attributes
Ability to work under pressure
Ability to prioritise work to achieve customer service expectations
High personal and professional standards and appearance
Co-operative, flexible and able to work unsupervised
Polite and Courteous
Available out of hours as circumstances dictate
Conscientious and flexible attitude towards work
Good interpersonal skills
Ability to work as part of a team
This job is no longer available for new applications.
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