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Job Ref :

Job Title :

Operations MANAGER

Job Category :

Building and Construction |

Posted :

11/22/2019 8:50:32 AM

Company Name :

Forces Recruitment Services

Location :

Welwyn Garden City, Hertfordshire, England

Benefits :

DOE

Salary :

£35k - 40k per year + DOE

Security :

Other

Description :

The Operations Manager is responsible for the smooth running of a business centre, including the recruitment and training of all staff, whilst maintaining a safe and pleasant environment for customers through the monitoring of Health & Safety systems and the promotion of best practice throughout all tasks, including Cleaning, Security, Tenant Liaison and Maintenance staff.

Applications from suitably experienced ex-military personnel (British Army, Royal Air Force, Royal Navy or Royal Marines) are strongly encouraged.

Key Responsibilities:

Collate and check all routine invoices and approve within agreed limits
Issue purchase orders for non-routine expenditure.
Liaise with tenants to ensure compliance with Tenants Handbook in particular with regards to shop fascia lighting, shop front cleanliness, refuse management, key holders.
Check tenants’ units on a regular basis having regard for state of repair.
Supervise service contracts and maintaining up-to-date records of all work carried out by outside contractors.
To ensure that the Operations Report is accurate up to date at all times.
Ensure compliance at all times with operational standards.
Attend all management meetings and other meetings as requested by Head Office.

Safety & Security

Ensure that the day-to-day running of the centre is carried out effectively and efficiently, that the personnel working for the centre are discharging their duties and provide assistance where necessary.
Ensure that all personnel complete duties to the highest standard and are well presented.
Keep service areas in a clean, tidy and secure condition and control vehicular traffic in these areas.
Control and re-order first aid kit supplies ensuring that there is sufficient staff on site to administer first aid, as and when needed.
Ensure that fire and health and safety regulations are adhered to in all parts of the Centre by inspection, checking the signs, advising on defects, improvements required, etc.
Monitor and maintain Health and Safety Records in accordance with the frequency required by the site Health and Safety manual.
Walk the public areas on a regular basis throughout the day checking on cleanliness, maintenance, landscaping etc.
Maintain overall control of the security operations, paying particular regards to incident response and customer care.
Liaise with tenants and the Police in all matters of security affecting the centre, tenants, public safety and security.
Ensure that all insurance risk control requirements and, where appropriate, recommendations, are undertaken.
Ensure that daily checks are undertaken of the common areas within the centre and that all necessary remedial works are undertaken within a reasonable time period.
Ensure that all health and safety and insurance details are updated and kept on site in respect of the retained contractors.
Ensure that Health and Safety policy is complied with at all times.

General

Establishing and developing good relations and partnerships with various authorities and local agencies
Deal with enquiries by telephone, personal visits from tenants, contractors, the public, or whoever may have reason to make contact.
Identifying and implementing training and development programmes and pursuing suitable training solutions for staff.
Devising a training programme for all on-site staff.
Minimising the liability risk exposure of the owner.
Developing and implementing a retail leasing strategy.
Ensuring that all plant and machinery are fully maintained and that all health and safety details of the contractors are available on site.

Salary: £35,000-£40,000 dep on exp.