Job Details

Job Ref :
Job Title :
Operations MANAGER 
Job Category :
Posted :
11/22/2019 8:50:32 AM 
Company Name :
Forces Recruitment Services 
Location :
Welwyn Garden City, Hertfordshire, England 
Benefits :
Salary :
£35k - 40k per year + DOE 
Security :
Description :

The Operations Manager is responsible for the smooth running of a business centre, including the recruitment and training of all staff, whilst maintaining a safe and pleasant environment for customers through the monitoring of Health & Safety systems and the promotion of best practice throughout all tasks, including Cleaning, Security, Tenant Liaison and Maintenance staff.

Applications from suitably experienced ex-military personnel (British Army, Royal Air Force, Royal Navy or Royal Marines) are strongly encouraged.

Key Responsibilities:

  • Collate and check all routine invoices and approve within agreed limits
  • Issue purchase orders for non-routine expenditure.
  • Liaise with tenants to ensure compliance with Tenants Handbook in particular with regards to shop fascia lighting, shop front cleanliness, refuse management, key holders.
  • Check tenants’ units on a regular basis having regard for state of repair.
  • Supervise service contracts and maintaining up-to-date records of all work carried out by outside contractors.
  • To ensure that the Operations Report is accurate up to date at all times.
  • Ensure compliance at all times with operational standards.
  • Attend all management meetings and other meetings as requested by Head Office.

Safety & Security

  • Ensure that the day-to-day running of the centre is carried out effectively and efficiently, that the personnel working for the centre are discharging their duties and provide assistance where necessary.
  • Ensure that all personnel complete duties to the highest standard and are well presented.
  • Keep service areas in a clean, tidy and secure condition and control vehicular traffic in these areas.
  • Control and re-order first aid kit supplies ensuring that there is sufficient staff on site to administer first aid, as and when needed.
  • Ensure that fire and health and safety regulations are adhered to in all parts of the Centre by inspection, checking the signs, advising on defects, improvements required, etc.
  • Monitor and maintain Health and Safety Records in accordance with the frequency required by the site Health and Safety manual.
  • Walk the public areas on a regular basis throughout the day checking on cleanliness, maintenance, landscaping etc.
  • Maintain overall control of the security operations, paying particular regards to incident response and customer care.
  • Liaise with tenants and the Police in all matters of security affecting the centre, tenants, public safety and security.
  • Ensure that all insurance risk control requirements and, where appropriate, recommendations, are undertaken.
  • Ensure that daily checks are undertaken of the common areas within the centre and that all necessary remedial works are undertaken within a reasonable time period. 
  • Ensure that all health and safety and insurance details are updated and kept on site in respect of the retained contractors.
  • Ensure that Health and Safety policy is complied with at all times.


  • Establishing and developing good relations and partnerships with various authorities and local agencies
  • Deal with enquiries by telephone, personal visits from tenants, contractors, the public, or whoever may have reason to make contact.
  • Identifying and implementing training and development programmes and pursuing suitable training solutions for staff.
  • Devising a training programme for all on-site staff.
  • Minimising the liability risk exposure of the owner.
  • Developing and implementing a retail leasing strategy.
  • Ensuring that all plant and machinery are fully maintained and that all health and safety details of the contractors are available on site.

Salary: £35,000-£40,000 dep on exp.

This job is no longer available for new applications.

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