Job Details
Job Ref :
Job Title :
Field Service Engineer - Somerset
Job Category :
Posted :
4/23/2019 9:38:25 AM
Company Name :
Forces Recruitment Services
Location :
Taunton, Somerset, England
Benefits :
benefits, overtime, bonus
Salary :
£25k per year + benefits, overtime, bonus
Security :
Other
Description :
Multiple Field Service Engineers are required by one of the world’s leading companies in home appliance manufacturing in delivering field-based customer service and product repair, modification and installation in the Somerset area. The Field Service Engineer will take responsibility for the resolution of customer/product issues in order to maintain and enhance the reputation of the company and its brands. The Field Service Engineer will have both a mechanical and electrical background, ideally you will have worked with home appliances, but training will be provided. You must also have a driving licence and excellent customer service.
Applications from suitably experienced ex-military personnel (British Army, Royal Air Force, Royal Navy or Royal Marines) are strongly encouraged to apply.
Key Responsibilities:
- Ensure the effective repair and first time resolution of all in-home customer repairs within an agreed area
- Carry out repairs, modifications and installation of Company Products and Home Appliances in the field
- Maintain a safe working environment for both yourself and those around you at all times.
- Conduct yourself in accordance with the training you have been given in a manner in keeping with our company image and the delivery of the highest levels of customer service.
- Advise our customers on the correct operation of their products to enable them to utilise the appliance correctly
- Actively promote our service business and relationships by conducting dealer and customer visits
- Build and maintain strong relationships with the call centre and field support offices
- Diagnose faults with the company’s range of products and rectify as required
- Maintain an up-to-date van stock of parts, in accordance with current van stock lists and to ensure parts are safeguarded from damage
- Carry out repairs on stock appliance held in retailer’s premises
- Maintain all equipment spares and tools in a satisfactory manner and ensure that company property and information is safeguarded at all times
- Ensure confidentiality and appropriate use of customer information in accordance with data protection legislation
- Where supplied, a uniform should be worn whilst working and maintained in a satisfactory condition
- Adhere to all Company processes, procedures, policies and standards
- Perform all other duties as reasonably required that are consistent with both training and experience
Person Specification:
- Full and valid driving license
- Fit and able to move and handle white goods equipment
- Good communication and interpersonal skills
- Customer Focused
- Able to work independently
- Self-motivated
- Computer literate
- Time service mechanical/electrical apprenticeship or equivalent
- Reasonable geographical knowledge
Hours/shifts:
Information to be provided at a later stage
Salary:
£25,000 + overtime
Benefits:
Van + tools
25 days holiday
Company pension
Full training provided and possible career progression
Bonus
This job is no longer available for new applications.