Job Details
The Company and the Role:
The Company was founded in 1994 and has won many awards. They provide IT managed services and enterprise-level hosting services to mid-market companies.
Their customer base is in construction, education, financial services, health trust, manufacturing and transport, public sector, retail and distribution, and third sector state sponsored industries.
They are very supportive to the ex-military community so expressions of interest from serving or ex-military personnel with IT and Communications expertise are very welcome.
They are seeking a Service Architect to be based in Belfast, Northern Ireland. The position is permanent.
You will act as the primary interface between the customer and the Company for all Service Transition activities. You will work closely with service delivery and project teams on all new projects and services to be delivered, providing guidance, direction and advice on Service Transition. You will act as a subject matter expert, providing suppliers with an understanding of the Service solution across all ITIL processes including Service Operations and Transition
Key Features of the Role:
• Leading the design of managed service operations
• Leading the development of an IT lifecycle management, designing services, taking service strategy and building processes, procedures, into operational runbooks and guides across the department.
• Leading the introduction of key IT service roles and processes needed to act as the bridge between the customer and internal and external IT suppliers.
• Liaise with program/project/transition management to plan and manage the effective transfer of ICT services to new service designs.
• Defining the standards required for the existing internal IT teams to adopt ITIL based service management
• Establish the core frameworks that will underpin different aspects of the IT department including AGILE, DevOps, ITIL, SFIA, TOGAF
Knowledge and Skills:
• Be an accomplished Service Architect
• ITIL Qualified
• Experience of managing ITIL processes across service towers and third parties (SIAM)
• Experience at senior management level in a large, complex customer facing organisation
• Proven experience in developing and implementing IT strategies to achieve transformational levels of change and efficiency
In addition, it is desirable if you have:
• An advanced academic background, preferably to good degree level or equivalent
• Proven commercial acumen
• Good working knowledge of relevant functional systems
• Experience in dealing with and influencing multi-tier management
What’s on Offer:
The role will carry an attractive salary dependent upon your experience and skill set plus a bonus earning opportunity dependent upon company and employee performance.
The normal working week is 37.5 hours. In addition, there is a pension scheme, death in service benefit, Westfield Healthcare, on site gym, daily fruit deliveries, mindfulness and massage sessions, flexible working options and dedicated training plans with regular updates.
Holiday entitlement is 24 days pus 7 statutory days. There is further choice benefits option available which includes private healthcare, Lease Car Scheme, Tax-free childcare scheme, Cycle to work scheme and additional day of leave for every years' service (up to 5 extra days).
Applicants Please Note:
Do not apply for this vacancy unless you are an experienced Service Architect.
Applicants are advised that Security Clearance or Access NI Basic Disclosure will be requested to assist with the decision making process. Disclosure information will not be used unfairly and criminal records will not necessarily prevent you from being successful in your application.
For UK based roles, in line with the requirements of the UK Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to making an application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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