Job Details
The Company and the Role:
The Company was founded in 1994 and has won many awards. They provide IT managed services and enterprise-level hosting services to mid-market companies.
Their customer base is in construction, education, financial services, health trust, manufacturing and transport, public sector, retail and distribution, and third sector state sponsored industries.
They are very supportive to the ex-military community so expressions of interest from serving or ex-military personnel with IT and Communications expertise are very welcome.
They are seeking a Service Management Specialist - Configuration and Asset Management to be based in Belfast, Northern Ireland. The position is initially offered on a 1 year Fixed Term Contract.
You will be responsible for the implementation, improvement and execution of the ITIL management processes within a managed service environment. This includes operating the defined and agreed processes and managing the process improvement cycle.
Key Features of the Role:
• Responsible for the deployment of the processes.
• Evaluate performance metrics against the defined critical success factors and institutes actions to correct shortcomings or further streamline the process as necessary
• Responsible for the execution of the process controls, ensuring that internal support groups, vendors, suppliers, customers comply with process and data standards.
• Co-ordinate and collaborate process delivery involving internal support groups, vendors, suppliers, customers and manage any roadblocks.
• Interface with other processes and/or business functions to ensure they are able to leverage the benefits provided by the ITIL processes.
• Manage and leverage existing toolset functionality to support the effective and efficient delivery of the Processes.
• Co-ordination with suppliers, contractors, 3rd parties, etc.
Knowledge and Skills:
• Be an accomplished Service Management Specialist with experience of problem management, knowledge management, release management, capacity management and IT service continuity management
• Significant ITIL Operational experience and a strong knowledge of ITIL v3 and ISO 20000
• A track record of operating and managing within an IT Service Management environment.
• Knowledge of process development in support of end to end life cycles.
• Knowledge and experience in organisational effectiveness and IT operations management.
• Knowledge of business and management principles and practices.
• Good level of technical understanding.
• Track record for delivering demand reduction and shift left mentality.
• Successful track record of achieving performance and delivery targets.
• Ability to develop solutions with focus on customer needs.
What’s on Offer:
The role will carry an attractive salary dependent upon your experience and skill set plus a bonus earning opportunity dependent upon company and employee performance.
The normal working week is 37.5 hours. In addition, there is a pension scheme, death in service benefit, Westfield Healthcare, on site gym, daily fruit deliveries, mindfulness and massage sessions, flexible working options and dedicated training plans with regular updates.
Holiday entitlement is 24 days pus 7 statutory days. There is further choice benefits option available which includes private healthcare, Lease Car Scheme, Tax-free childcare scheme, Cycle to work scheme and additional day of leave for every years' service (up to 5 extra days).
Applicants Please Note:
Do not apply for this vacancy unless you are an experienced Service Management Specialist.
Applicants are advised that Security Clearance or Access NI Basic Disclosure will be requested to assist with the decision making process. Disclosure information will not be used unfairly and criminal records will not necessarily prevent you from being successful in your application.
For UK based roles, in line with the requirements of the UK Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to making an application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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