Job Details
We are looking for a SC cleared Engineering Manager excellent experience of ITIL v3 Practitioner, with current working experience at Level 3 on Networks and WINTEL services.
As well as:
Working knowledge and experience of Problem Management in an engineering environment.
A holistic understanding of Service Management and SIAM.
Good communication skills, with ability to adopt to uncertainties and changing priorities.
Be responsive, innovative and seek opportunities to effect creative change.
Project management - Agile preferable.
Mod/military experience..
Key outputs and deliverables
Maintain information about known errors and workarounds.
Provide regular verbal and written briefings to the programme and stakeholders as required, including post-reviews of major problems.
Lead on all Major Incident Post Incident Reports on behalf of Live Services.
Provide good quality knowledge and information to expedite effective decisions relating to problem management
Host / chair meetings and working groups as required.
Engage with relevant stakeholders, both internal and 3rd party, in the conduct of duties as required.
Ensure that all related artefacts are captured and can be used as evidence for audit and assurance.
Maintain a Single Point of Information on all DPS (LBS and NSoIT(D)) live services problem related activities for all stakeholders to refer to.
Operate within defined timescales.
Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services.
Ensure that such problems are fully documented within the relevant reporting system(s).
Coordinate the implementation of agreed remedies and preventative measures.
Analyse and report on patterns and trends.
Initiate and monitor actions to investigate and resolve problems in systems and services.
Lead on the implementation of agreed remedies and preventative measures.
Investigate problems in systems and services.
Manage problems / incidents in an agile environment focussing upon the rapid development and deployment of continuous delivery.
As well as the experience required above you will have the necessary qualifications, skills & experience to take control of this requirement from its inception to its completion. If you meet the experience required above please apply
This job is no longer available for new applications.
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