Job Details

Job Ref :
Team Leader 
Job Title :
Team Leader 
Job Category :
Posted :
11/28/2019 12:00:35 PM 
Company Name :
Crown Worldwide Group 
Location :
Bow 
Benefits :
 
Salary :
 
Security :
Other 
Description :

Main tasks

To provide coordination of all activity and allocate staff accordingly, guaranteeing effective and efficient services to Crowns customers, both external and internal; within a safe working environment.

Plan and coordinate the timely completion of Business-as-usual operational activities; ensuring that correct levels of competent and trained manpower resource are available every day.

Consistently achieve team productivity & performance targets and be responsible for reporting matters relating to behavioural/performance of the team to your line manager.

Making sure that all teams are operating within Crowns written performance metrics and in-line with current ISO Quality standards.

Responding to customer enquiries promptly and professionally with satisfactory outcomes.

Knowledge of RSSQL, RSWeb and Health Care Records Management policies would be an advantage, you must be physically fit and hold a full clean driving licence. The Team Leader role will provide support to the site supervisor and deputise in their absence.

Person specification

Fit and able to carry out the physical aspects of the role

Numerate with good verbal communications skills

Confident first line leader with the ability to act as an ambassador and represent Crown at customer meetings

Full / Valid Driving Licence

A CRB check will be completed on all successful applicant.

Education & Training

Minimum of GCSE Maths & English or equivalent standard is desirable

Health & Safety (including Risk Assessment) awareness

Awareness of Profit and Loss implications

Operational (including IT) Systems

Qualified First Aider- desirable

Practical Knowledge & Experience

Directing & controlling the allocated team

Audit Control procedures

Implementation of all RM ISO Accreditation Procedures and Documentation

Competent knowledge of Company Procedures including HR process and target goal setting.

Handling customers to a superior level of service delivery

Able to induct, train, and appraise new and existing staff

Awareness of the Data Protection Act and Information Governance policy

Effective delegation and time management to maximise operational efficiency

Awareness of the Working Time Directive

Experience and background in Customer Service

Lead the operations team in providing a first class retrieval and return service, plus delivery of customer data securely to the customer site.

Management of holidays, sickness and absence of all staff

Professional Knowledge and Skills

Previous work experience in supervising a team within a warehouse/logistical background

Understanding of the O™Neil RS-SQL system is a distinct advantage.

2 years previous experience in a similar role or working towards the competencies required.

Well-developed administration and organisation skills with strong attention to detail.

Proficient computer skills with experience using O™Neils, Microsoft Office suite

Strong communication skills.

Cultural sensitivity and awareness.



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