Job Details
Main tasks
To provide coordination of all activity and allocate staff accordingly, guaranteeing effective and efficient services to Crowns customers, both external and internal; within a safe working environment.
Plan and coordinate the timely completion of Business-as-usual operational activities; ensuring that correct levels of competent and trained manpower resource are available every day.
Consistently achieve team productivity & performance targets and be responsible for reporting matters relating to behavioural/performance of the team to your line manager.
Making sure that all teams are operating within Crowns written performance metrics and in-line with current ISO Quality standards.
Responding to customer enquiries promptly and professionally with satisfactory outcomes.
Knowledge of RSSQL, RSWeb and Health Care Records Management policies would be an advantage, you must be physically fit and hold a full clean driving licence. The Team Leader role will provide support to the site supervisor and deputise in their absence.
Person specification
Fit and able to carry out the physical aspects of the role
Numerate with good verbal communications skills
Confident first line leader with the ability to act as an ambassador and represent Crown at customer meetings
Full / Valid Driving Licence
A CRB check will be completed on all successful applicant.
Education & Training
Minimum of GCSE Maths & English or equivalent standard is desirable
Health & Safety (including Risk Assessment) awareness
Awareness of Profit and Loss implications
Operational (including IT) Systems
Qualified First Aider- desirable
Practical Knowledge & Experience
Directing & controlling the allocated team
Audit Control procedures
Implementation of all RM ISO Accreditation Procedures and Documentation
Competent knowledge of Company Procedures including HR process and target goal setting.
Handling customers to a superior level of service delivery
Able to induct, train, and appraise new and existing staff
Awareness of the Data Protection Act and Information Governance policy
Effective delegation and time management to maximise operational efficiency
Awareness of the Working Time Directive
Experience and background in Customer Service
Lead the operations team in providing a first class retrieval and return service, plus delivery of customer data securely to the customer site.
Management of holidays, sickness and absence of all staff
Professional Knowledge and Skills
Previous work experience in supervising a team within a warehouse/logistical background
Understanding of the O™Neil RS-SQL system is a distinct advantage.
2 years previous experience in a similar role or working towards the competencies required.
Well-developed administration and organisation skills with strong attention to detail.
Proficient computer skills with experience using O™Neils, Microsoft Office suite
Strong communication skills.
Cultural sensitivity and awareness.
This job is no longer available for new applications.
Proud to be honouring the commitment of the Armed Forces Corporate Covenant and supporting the Armed Forces Community