Key Tasks and Responsibilities
Liaise with assignees to implement, coordinate and manage global mobility & household goods services, as the primary contact on behalf of Crowns clients according to requirements
Accurately create and maintain employee files and databases
Comply with financial tasks and documentation processes to assure accurate and timely invoicing
Coordinate and follow-up on all services performed including liaising with other Crown offices and vendors on service provision and co-ordination
Liaise with corporate clients where necessary to gather information or documentation
Ensuring assignee and client satisfaction on all services are within the various KPIs an SLAs of the various accounts
Provide first line escalation support and conflict resolution tenacity in finding solutions to customer issues Aptitude,
Knowledge and Skills
Experience within Mobility/Relocations highly desired
Passion for delivering outstanding customer service
Ability to maintain confidentiality and display tact and discretion at all times
Excellent analytical, interpersonal and communication skills
Ability to work in a potentially rapidly changing environment
Ability to set priorities, manage your time and workload and dependably meet strict deadlines
Solution oriented approach to problem solving and decision making
Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders
Well-developed administration and organisation skills with strong attention to detail
Proficient computer skills with experience using Microsoft Office
Strong communication and presentation skills
Cultural sensitivity and awareness