Job Details

Job Ref :
Mobility Advisor 
Job Title :
Mobility Advisor 
Job Category :
General |  
Posted :
11/28/2019 11:57:14 AM 
Company Name :
Crown Worldwide Group 
Location :
Ruislip 
Benefits :
Competitive salary and benefits package including 25 days holiday, 2 volunteering days and birthday day off, Cashplan Healthcare cover, Pension, enhanced maternity & paternity schemes, access to employee benefits portal plus free tea, coffee and fresh fruit. 
Salary :
up to 32,000 
Security :
Other 
Description :

Key Tasks and Responsibilities

Liaise with assignees to implement, coordinate and manage global mobility & household goods services, as the primary contact on behalf of Crowns clients according to requirements

Accurately create and maintain employee files and databases

Comply with financial tasks and documentation processes to assure accurate and timely invoicing

Coordinate and follow-up on all services performed including liaising with other Crown offices and vendors on service provision and co-ordination

Liaise with corporate clients where necessary to gather information or documentation

Ensuring assignee and client satisfaction on all services are within the various KPIs an SLAs of the various accounts

Provide first line escalation support and conflict resolution tenacity in finding solutions to customer issues Aptitude,

Knowledge and Skills

Experience within Mobility/Relocations highly desired

Passion for delivering outstanding customer service

Ability to maintain confidentiality and display tact and discretion at all times

Excellent analytical, interpersonal and communication skills

Ability to work in a potentially rapidly changing environment

Ability to set priorities, manage your time and workload and dependably meet strict deadlines

Solution oriented approach to problem solving and decision making

Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders

Well-developed administration and organisation skills with strong attention to detail

Proficient computer skills with experience using Microsoft Office

Strong communication and presentation skills

Cultural sensitivity and awareness



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