Job Details
Your role
Your responsibility will be to provide 1st line support to internal and external customers. Being the first point of contact, we want someone who will make a great impression and help resolve any incidents, where possible.
You will have the ability to take responsibility for faults and work requests, and proactively seek resolutions for customers while keeping them informed of progress.
You should have experience of supporting Microsoft operating systems, Microsoft office applications, computer hardware, printers and bespoke applications. Your team Based in either Leeds or London and reporting in to the IT Service Desk Manager, this is a unique and exciting opportunity to truly use and build your IT knowledge.
The team is well established and is looking for an additional heads to add to the existing experience, whilst offering an excellent company culture and work life balance!
Financial package and benefits
We are offering a competitive financial package, free on-site parking (Leeds), Private Pension,
25 days holiday,
2 days paid Charity work each year for a charity of your choice,
3 days of additional training from our very own course selection (1,200 to be precise),
subsidised gym membership and a cycle to work scheme.
Your background
You will have:
2 years IT Service Desk experience required - specifically supporting users remotely A good understanding of using ITSM (ticketing) tools along with working with SLA/KPI targets. Solid understanding and experience of Active Directory and supporting bespoke applications. Deep knowledge of Microsoft-based operating systems with emphasis on Windows 8/10 and Office 2016.
Excellent communication skills and telephone manner
Outstanding organisational and troubleshooting skills
A self-motivated achiever who gains satisfaction from providing excellent customer service
Have you got an ITIL or an MCP certification? It is preferable but these are not critical. A good understanding of ITIL with relation to a Service Desk environment is a minimum.
About QA
As one of the largest learning services organisations in the UK. We like to help develop skills and capabilities for everyone from apprentices to business leaders. With our HQ in London and 20 training centres nationwide, QA Group is comprised of four fast-growing divisions- QA Learning, QA Apprenticeships, QA Consulting and QA Higher Education- all of which deliver innovative, award winning (2016 Top 20 IT Training Companies List) & ever evolving skills solutions. If you think you have what it takes and have the relevant experience, skills and qualifications please get in touch.
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