Job Details
Permanent
Customer Service Assistant
Based at Goring
Hours are 37.5 a week to be worked either Tuesday to Friday 14.30pm - 22.30, Saturday 10am - 18.00pm or Sunday 10am - 18.00pm,
Monday to Thursday 14.30 to 22.30 a total of 37.5 hours per week
Job Role
To provide an efficient service to all customer purchasing Through This Company and all associated platforms
To ensure all information is reported onto the correct systems accurately
Manage all email communication with customers through email and phone
Logging and solving customer complaints within the parameters of company processes
Raise and issuing refunds where necessary whilst keeping accurate records
Liaising with Customer Service Manager to feedback all issues to remain in line with operational processes
Admin duties as and when required
Learning about the organisations products and services and keeping up to date with any relevant changes
Attend department meetings
Some manuel handling
Undertake and other reasonable tasks
Core Competencies
Personal organisation, planning and time management
Works well under pressure
Reliability - driven by company requirments
Communication skills
Influence and personal effectiveness
Judgement and decision making
Flexibility
Essential Maths and english GCSE
Word Excel,
Team Player
Manuel Handling
Positive Attitude
Experience in a Customer Services envionment - desirable
NVQ would be an added benefit
This job is no longer available for new applications.
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