Job Details
Permanent
Field Service Engineer forklifts covering Aylesford
A new requirement for a Field Service Engineer to carry out routine maintenance and repairs to long/short term machines and customers owned equipment. The Field Service Engineer must ensure best practice with quality and professionalism are met at all times to maintain customer satisfaction.
This Field Service Engineer must hold a qualification of NVQ Level 2 or equivalent in engineering. The engineer must hold a strong mechanical knowledge in a heavy plant background. i .e powered access excavators or forklifts.
Applications from Ex-Military personnel are strongly encouraged
Key Responsibilties
Proceed to customers premises as advised, report to the customers contact, locate equipment, diagnose the fault, once the fault has been diagnosed inform Service Coordinator and the customer of the approximate time of completion. Rectify any faults as required by the customer, ensuring that the machine id left operating in a safe condition and that the work has been carried out to the customers satisfaction.
To carry out routine maintenance as directed ensuring that all necessary service psrts are available prior to attending customers site, all quoted work to be highlighed by liaison personally with the customer
To liaise directly with the customers whilst on site to endeavor to obtain their agreement to proceed with any follow up repairs or toher work that may be required following a service or repair. It may be necessary to provide verbal estimates in conjunction with the Service Manager.
To keep non -recoverable and unnecessary travel time to a minimum by
Liaising and communicating with Service Control Department. Participating in planning workload.
Establishing / maintaining appropriate level of van stock./ tooling
To submit detailed and a correctly completed Parts Requisition or when making requests by phone provide sufficient information as may be required to enable parts to be obtained accurately and in a timely manner
To work mostly without supervision by using your own initiative, in a safe manner as laid down by the Health & Safety at Work Act
Qualifications and Experience
A minimum NVQ level 2 or equivalent in engineering
A storng mechanical knowledge in a heavy plant background, ie powered access excavators or forklifts
Must be competent in electro/ hydraulic systems
Experience in fault finding/ diagnostics
must be able to communicate as you will be working closely with customer and colleagues
This job is no longer available for new applications.
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