Job Details
Job Title: Field Service Engineer
Salary: £23,500-£25,000 (OTE £30,000)
Location: Guildford
Job type: Permanent
Vacancy Reference: HQ5557
An international healthcare solutions expert is looking for a field service engineer to join their growing team. The field service engineer will be a key member of the team maintaining, repairing and installing CCTV, Access Control and Door Entry systems, Intruder Alarms, Monitoring and Control devices, Fire Detection and Emergency Call Systems. As a field service engineer you will be part of a team that enhances elderly and vulnerable peoples’ quality of life by helping them to live more independently. Please note that there is call-out allowance plus overtime so that a field service engineer will earn more than the base salary advertised.
Applications from ex-military personnel (British Army, Royal Air Force, Royal Navy and Royal Marines) are strongly encouraged.
Key Responsibilities:
- Repair and maintain equipment and systems
- Perform first line repairs and preventative maintenance checks
- Provide technical assistance and training to other team members and customers
- Undertake and assist with installation activities, site visits / commissioning / surveys etc.
- Identify and resolve issues impacting upon customer satisfaction
- Commission new installations prior to hand-over
- Have an in-depth knowledge of all core products
- Achieve and exceed productivity and performance targets and KPIs
- Promote the company as a world class service provider
Knowledge, skills and qualifications - essential:
- A basic understanding of Electrical and Electronic systems/principles
- Problem solving and analytical skills
- Effective communication skills
- Excellent time management and planning skills
- Good IT skills
- Sound knowledge of Health & Safety issues
- Full driving licence
Knowledge, skills and qualifications - desirable:
- Some experience of repairing any of the following: Intruder Alarms, CCTV, Door Entry, Access Control, Environmental Monitoring/Control, Fire Detection, Nurse Call, etc.
- A pass at ONC level, equivalent NVQ Level 2 or 3 or alternative in a technical discipline (Electrical or Electronic Engineering)
- Ability to work at heights or in confined dusty spaces
- Experience of working with KPI’s, performance measures, SLA’s or similar
- Experience of working with the elderly or vulnerable
- Some knowledge of networks and IP based systems
Person Specification:
You should be smart and tidy in appearance with a good health record and a flexible approach to work. In addition, you will be someone who is able to demonstrate a customer first attitude. You will be willing to undertake training as required and will agree to undertake a CRB check.
Benefits:
- Life Insurance
- Scottish Widows Pension
- 25 days leave plus bank holidays (plus ability to buy up to three days extra)
Salary: £23,500-£25,000 OTE (£30,000)
This job is no longer available for new applications.
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