Job Details
The Company and the Role:
Amazing Sales and Trading Team Engineer opportunity within an award-winning national Telecommunications business based in London. This permanent role will be desk based, dealing with critical systems, accessible via public transport.
The company supplies accomplished desktop support specialists to their clients to deal with critical business systems in a front office environment, in accordance with SLA and OLA definitions and targets, demonstrating a high-level customer care.
You will be working under pressure and to tight timescales, managing your own workloads to ensure that assigned activities are completed within targets defines in SLA`s and OLA`s.
The Company is continually required to identify and improve productivity, looking at lowering costs, and to provide enhanced service value for the customer, this role will be an integral part of that.
Key Features of the Role:
As Sales and Trading Team Engineer you will manage level 3 type escalations for complex technical issues and root cause analysis.
You will effectively use and manage `Service Now` to handle and update calls.
You will work across lines of service to ensure a coordinated approach to provide support for the customer, cooperate with other DSS teams and 3rd parties, to ensure all services are delivered within service level targets and according to best practices.
You will carry out incident and change activity, delivering the productivity levels expected by Desktop Operations.
You will support colleagues by sharing knowledge and assisting them in the successful delivery of common objectives, as well as assisting and identifying team training and development needs, both technical and non-technical, to support staff dialogue and development process.
Knowledge and Skills:
Accomplished Sales and Trading Team Engineer worked in investment banking previously.
As Sales and Trading Team Engineer you must have deskside support technical experience, operating within a complex environment, with demonstrable experience in providing second level technical support within a team.
You must have experience of managing work packages, dealing with third party suppliers, and internal business units within a client service organisation.
You must have a broad understanding of financial markets, delivered small work packages, demonstrable experience of project management methodologies.
Expert knowledge and experience in appropriate area of technology, supporting operating systems and applications within a business environment.
You must have an excellent understanding of ITIL Service Support and Delivery disciplines methodologies.
You must have experience using a `help desk call management system`, and a strong technical grasp of `strategic platforms` such as Microsoft, Networks and Security, WAN, LAN, Exchange 2007/10, market data feeds, troubleshooting, Excel Add-Ins.
MCSE qualification and PowerShell are desirable.
What`s on Offer?
Basic salary up to £50,000, which will be assessed at interview and based on experience plus other contributing factors.
10% Shift Allowance.
Core working hours 40 per week, working shifts between 6am and 7pm, rota`s will be organised in advance so you know when you are working earlies or late.
25 days holiday + bank holidays + additional 1 day`s holiday for every year worked up to 30 days holiday maximum.
The option to buy up to an extra 5 holiday days.
4 Weeks Company sick pay, childcare + eye care vouchers
Discounted Medicash membership
Employee of the Month rewards across the business
Employee discount at over 1,200 retailers (food, travel, clothing stores etc.)
Discounted company products and services are also available, to reduce your own utility costs.
Applicants Please Note:
Do not apply for this vacancy unless you are experienced Sales and Trading Team Engineer, with an investment banking background, living in or close to Central London.
For UK based roles, in line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to making an application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
By applying for this vacancy, you are giving your consent for us to hold your details on our database.
The rpc Group of Companies receives an overwhelming number of CV`s / Resumes each day, and each one is reviewed personally by a Consultant. Our pre-selection process is very thorough in order to meet the specific requirements of our clients.
If your details meet the criteria set by our client, then we will contact you regarding the position. If you are not contacted by us, then plea
This job is no longer available for new applications.
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