Job Details
HQ5636 Service Manager UK & Ireland
Location: Basingstoke - travel throughout UK & Ireland
Salary: £40,000 - £45,000 DOE + car allowance of £4,200
An exciting opportunity for a Service Manager has become available to work for a global provider of an integrated range of hardware and software solutions, consultancy and support services to the cash processing industry. The Service Manager will have previous experience from an electro-mechanical equipment background, who understands service delivery, KPI’s and strategic delivery as well as managing and developing engineer’s skills and customer delivery
Applications from ex-military personnel (Royal Air Force, Royal Navy, British Army, and Royal Marines) are strongly encouraged, however all applications will be considered
Key responsibilities;
- Day to day management of service team members who are responsible for providing service support to our customers in the UK and Ireland
- Building and nurturing relationships with key customers, regularly attending meetings and providing excellent customer care, ensuring delivery of KPI’s including resource utilisation, PPM delivery, team and customer satisfaction and financial delivery within agreed budgets and timescales
- Managing and scheduling the work of the service teams to ensure service is delivered according to agreed customer requirements/SLAs
- Manage customer expectations and ensure efficient resolution of all escalations within agreed timeframes
- Recommend solutions to problems and cost-effective strategies for customers
- Monitor team members to ensure that KPI’s within the Service Level Agreements are met and delivered on time
- Design and execute techniques to enhance productivity and efficiency and reduce risks
- Collaborate frequently with internal and external stakeholders and business partners to ensure quality and professional service delivery in the region
- Ensure each Service Team member is clear on the service delivery requirements associated with each customer and are acutely aware of the requirements of the SLA’s in place
- Develop and implement process and procedures to improve operational efficiency
- To lead and supervise the team in analysing system problems through to resolution
- Establish planned working patterns and logistics to best deliver the service in order to achieve service KPIs
Qualifications & Experience;
- Degree level education in an appropriate technical/management discipline or equivalent qualification and experience
- Electro-mechanical experience/background
- Knowledge of electro-mechanical systems and electronics and high value capital equipment
- Proven track record of working in a management role within a similar or related engineering field
- Strong effective decision making with a wide range of negotiating and influencing skills along with excellent logical reasoning, deductive problem-solving and analytical abilities
- Ability to establish strong working relationships with customers across the region
- Process driven, detailed and solutions orientated with experience of working in a continuous improvement culture
- Experience of managing and leading people and working with diverse teams
- Computer literate
- Full, clean driving licence and flexibility to travel within the region
Benefits;
- 26 days holiday plus bank holidays
- Pension scheme
- Healthcare provided for employee (taxable benefit)
- Life Assurance 4 times basic salary
Salary; £40,000 - £45,000 DOE + Car Allowance of £4,200
This job is no longer available for new applications.
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