Job Details
The Resident Services Manager is the first point of contact for residents of two private rental developments in Exeter, consistently delivering the highest levels of customer service. The Resident Services Manager provides a crucial role in overseeing the general maintenance of the buildings, houses and apartments to an immaculate standard. You will also support residents who are moving in or out of the accommodation and generally ensuring that great relationships are maintained with the residents and the client landlord. This is an excellent opportunity for a motivated individual who cares about people and offering the highest levels of customer service.
Applications from ex-military personnel (British Army, Royal Air Force, Royal Navy and Royal Marines) are strongly encouraged.
Key Responsibilities:
- To provide a warm and courteous welcome to all residents and visitors
- To actively engage with residents, visitors, colleagues and contractors to provide a seamless experience for residents
- To co-ordinate day-to-day operations ensuring quality and service delivery meet and exceed residents’ expectations at all times
- To anticipate residents’ needs by engaging and asking questions to understand those needs to be able to adapt services to those needs when required
- To maintain an awareness of cultural differences to meet specific requirements of residents
Essential
- The two sites are only ten minutes apart but a clean driving licence is essential
Desirable
- Previous experience in residential property or two years’ experience working in a customer service environment, or a similar hospitality industry
- However, this role is about your desire and drive to provide excellent customer service and this will be the main consideration rather than previous experience in this sector
Person Specification:
- Excellent communication skills and ability to display sensitivity and understanding
- Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
- Must be pro-active and able to use initiative to enhance the reputation of the developments
- Professional presentation, confident and outgoing nature
- Well organised, ability to problem solve and works under pressure
- Able to demonstrate an organised and professional approach and ability to prioritise
- A great team player who takes ownership and responsibility
- A logical thinker who is able to spot errors and resolve issues
Knowledge
- A good level of education with strong written and verbal communication skills
- A sound understanding of Health and Safety principals, methods and assessments
- Good level of computer literacy including Microsoft Word, Excel and Outlook
Salary: £21,000 + free accommodation/utility bills
This job is no longer available for new applications.
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