Learning Objectives
• Understand ITIL® and what it can do for Service Management
• Understand how to implement ITIL®, maximize your benefits while minimizing your risks and costs
• Understand the leadership’s role in the successful application of ITIL®

Course Content
ITIL® IT Service Management Lifecycle and objectives

1. Service Strategy
Provides guidance on how to design, develop and implement Service Management, not only as an organizational capability but also as a strategic asset. Service strategy is about ensuring hat organizations are in a position to handle the costs and risks associated with the service they deliver. Decisions made with respect to Service Strategy have far-reaching consequences, including those with delayed effect

2.Service Design
Provides guidance on how to design, develop services and Service Management processes. Service Design covers design principles and methods for converting strategic objectives into portfolios of services and service assets. Service Design guides organizations on how to develop design capabilities for Service Management.

3.Services Transition
It provides guidance on the transition of new and changed services into live operations. It provides guidance on managing the complexity related to changes – preventing undesired consequences while allowing for innovation.

4.Service Operation
Provides guidance on achieving effectiveness and efficiency in the delivery and support of services to ensure value for money. Guidance is provides on maintaining stability, fixing problems, scheduling operations, controlling demand and optimizing capacity utilization while allowing for changes from both the reactive and pro active perspectives.

5.Continual Service Improvement
Provides guidance on how to design, develop and implement Service Management, not only as an organizational capability but also as a strategic asset. Service strategy is about ensuring that organizations are in a position to handle the costs and risks associated with the services they deliver.

6.Service Strategy
Provides instrumental guidance in creating and maintaining value for customers through better design, transition and operation of services. It combines principles, practices and methods from quality management, change management and capability management. Guidance is provides for linking improvement efforts and outcomes with service strategy, design, transition and operation

The Course Will Benefit
• Individuals who require a basic understanding of the ITIL® framework and wish to know how it may be used to enhance the quality of It Service Management within an organisation
• IT professionals who are working with an organisation that has adopted and adapted ITIL® who need to be informed about, and therefore, contribute to an ongoing service improvement programme
Course Structure
• 3 day Course
• Course runs 9am – 5:30pm with a break for lunch
• One hour multiple choice examination paper

We Provide the Following Essentials
• Comprehensive coursework useful as a reference guide when returning to the office

Follow On Courses
• PRINCE2 Foundation
• PRINCE2 Foundation and Practitioner-

For more info visit www.maventraining.co.uk
Or telephone 0207 403 7100