PART ONE (4 Days)
1- Introduction to the Roles and Responsibilities

Of the CCTV Operator and other CCTV Staff
•The Main Responsibilities of a CCTV Operator
•Operator: Code of Conduct

2- Codes of Practice, operational Procedures & Guidelines
•Code of Practice for a CCTV System
•Assignment instructions

3- CCTV Equipment & its Operation
•The Camera
•Transmission Method
•The Monitor
•The Multiplexer
•Video Recorder
•Purposes for carrying out Camera Patrols & Recording Images
•Full & Random Patrols
•Incident & Spot Monitors
•Recording Images
•Aids to Maintaining Operator Concentration
•Audit Trails
•Written Communication: Record Books, Statements, Reports
•Tape / Media Management

4- Control Room Communications & Access Control
•Verbal Communication
•Telephones
•Customer Service
•Dealing with Difficult Customers & Complaints
•Different Types of Behaviour
•Radio
•System Failures

5- Legislation
•Data Protection Act 1998
•Initial Assessment Procedures
•Human Rights Act 1998
•The Convention Rights
•Regulation of Investigatory Powers Act 2000
•Freedom of Information Act 2000
•Police & Criminal Evidence 1984
•Criminal Procedures & Investigations Act 1996
•Code of Conduct

6- Dealing with Incidents
•The Theft Act 1968
•Robbery, Burglary,
•Criminal Damage Act 1971
•Offences Against the Person Act 1861
•Non Crime Incidents

7- CCTV Surveillance Techniques
•Personal, Primary, Secondary Values
•Prejudice, Stereotyping & Discrimination
•Relevant Legislation
•Anti Discriminatory Practices
•Non Visual Communication
•Ethnic Coding
•Bombs

8- Fire & Emergency Procedures
•Fire
•Types of Extinguishers
•Fire Fighting Equipment
•Telephone Bomb Threats

9- Health & Safety at Work
•General Duties of Employers & Employees
•Good Housekeeping Practices
•Safe Systems of Work
•Risk Assessment
•Hazard, Risk, Stress

Multiple Choice Examination at the end of Day 4
PART Two (1 Hour)
The trainer will attend your place of work to assess your practical skills in the Control Room. This assessment will take place on a prearranged date.

Course Fee £295 inc VAT
Deposit £75

Course Dates to be announced

Email Link: paula@rstlimited.net

Web: CCTV Public Space Surveillance