DAY ONE
The Role of the Door Supervisor
•The Requirements for Door Supervisors
•Key Partners in the Security industry
•Customer Care
•Enforcing Licensing Law
•Relationships with the SIA, Local Authorities & The Police

Behavioural Standards
•The Code of Behaviour
•Personal Appearance
•Professional Attitude and Skills
•General Conduct

Customer Service Skills
•Be Polite and Clear
•What NOT to do
•A Good impression
•Reading Body Language

Health & Safety at Work
•Safety of Customers
•'Duty of Care'
•The 'Five or More' Rule
•Risk Assessment
•Accident book
•Reporting injuries
•Categories of Safety Signs

Civil and Criminal Law
•Relevant Law for Door Supervisors
•Types of Assault
•Use of Force
•No Easy Rules on when to use Force

The Law in Relation To Licensing
•Licence to Operate
•Two Types of Licence
•Public Entertainment licence
•Justice's Licence

Equal Opportunities
•Relevant Law
•Discrimination is Illegal
•Welcoming People with Disabilities

DAY – TWO
Young Persons
•Licence Conditions (Under 18's)
•If in Doubt, refuse Admission
•Proof of Age
•No Legal Claim
•Prosecution and Revocation

How to Comply with Regulations
•Inspections
•Pre-Entry Checks
•Admission Policy
•Refusing Entry

Searching People
•Search Procedures
•Look for Drugs and Offensive Weapons
•Protect Yourself
•What to do if Drugs/weapons Found

Eviction
•Drunk, violent Disorderly Conduct
•Gaming / Prostitution
•Warn Before you Evict
•The Police Have a Duty

Offensive Weapons
•Definition
•Seizing weapons

First Aid
•How to act
•Who to contact

Emergencies
•Five Emergencies
•Fire
•Bomb Alerts
•Gas Explosions and Leaks
•CS Gas, pepper and Similar Sprays
•Human Behaviour

Drugs
•The Law in Relation to Drugs
•The Misuse of Drugs Act 1971
•Offences Under the Misuse of Drugs Act 1071
•The Public Entertainments Licence
•Recognition of Drug Dealing
•Disposal of Found or Seized Drugs

Arrest
•Arrest is a Last Resort
•Arrestable Offences

Incident Recording and Scene Preservation
•Preserving Evidence at a Crime Scene
•Report Writing
•Security Incident Logbook
•Your Personal Notebook
First Examination
PART TWO - DAY THREE
•Introduction to Communication Skills and Conflict Management
•Risk Assessment for the role of Door Supervisor
•The importance of Conflict Management & Being Pro-active in your Job
•The Need to be Pro-active
•Common Conflict Flash points
•Every Situation is Different

Self Awareness
•Understanding how Anger leads to Violence
•Common Triggers
•Inhibitors Prevent Aggression
•The Attitude and Behaviour Cycle
•Behave so your Negative feelings don't show

Avoiding Conflict
•Use S-A-F-E-R to Assess a Situation
•Rational Thought and P-O-P Assessment
•Beware of Complacency

Effective Communications & Customer Service Skills
•The Basics of Communication
•Ask Yourself 'What is my Body Language Saying?'
•Positive Communications
•Psychological Blocks
•Mental Illness

Recognising & Defusing Conflict
•Signalling Non-Aggression
•Remember the 4 A's
•Give the right Message through your Behaviour
•The Open Palms Model

DAY - FOUR
Maintaining Space
•Maintaining Space helps to Calm a Situation
•Non-Verbal Control

Defusing High Risk Conflict
•When Conflict Becomes Dangerous
•Signs of Escalation
•Strategies for Defusing High Risk Conflict
•Confrontation
•Contact & Cover
•Switching Aggression
•Exit Strategies

Resolving Conflict
•Solving the Problem
•Building Rapport
•Empathy
•Delivering a Gift

Learning From Conflict
•Evaluating and Learning
•Individual Learning
•Sharing Good Practice
•Supporting your team Members
•Accept that Professional Help May be Needed

Final Examination

Email Link: paula@rstlimited.net

Web: RST Door Supervisor

Course Fee £125 or £175 inc VAT (Dependant upon UK Status)

Initial Deposit Full Payment required prior to course commencement