DAY ONE
Initial Skills Assessment
Introduction to the Security Industry & Roles & Responsibilities of the

Security Officer
•Purpose of the Security industry
•Key Players in the Security Industry
•Learning Pathways
•Progression Routes for Security Officers
•Objectives of a Security Officer
•Qualities of a Security Officer
•Assignment Instructions
•Control Rooms
•Equipment
•Confidentiality

Customer Care & Social Skills
•Identify Customers
•The Meaning of Customer Care
•Golden Rules of Customer Care
•Maintaining Good Customer Care
•Professional Image
•Types of Behaviour
Equality and Diversity
•Equal Opportunities
•Prejudice, Stereotyping and Discrimination
•Relevant Legislation
•Anti Discriminatory Practices (ADP)

Patrolling
•Types of Patrol
•Before Starting Patrols
•Equipment Needed
•Clocking Procedures
•Vigilance & Knowledge

DAY TWO
Access Control
•Purpose of Access Control
•Methods of Providing Access Control
•Access Control in Reception & at Gatehouses
•Visitors from Statutory Agencies

Searching
•Conditions for Searching
•Security Officers' Rights of Search
•The 4Ps of Security
•Types of Search
•Personal Searches
•Vehicle Searches
•Refusal to Search
•Documentation
•Finding Property During a Search

Security & Emergency Systems
•Types of Systems
•Principles of Electronic Systems
•Features of Security & Emergency Systems
•Controls & Indicator
•Response to Activations
•False Alarms
•How Security Systems Help Security officers

Fire Awareness
•Nature of Fire
•Three Elements of Fire
•Classifications of Fire
•Fire Extinguishers
•Other Fire Fighting Equipment
•Actions on Discovering a Fire
DAY THREE

Health and Safety
•The Health & Safety Legislation
•Responsibilities of Employers, Employees & The Self-Employed
•Typical Risks, Hazards & Spillages
•Safety, Signs and Signals
•Manual Handling
•Precautions against HIV and Hepatitis
•Personal Protective Equipment

The Law
•Civil & Criminal Law
•Dealing with a Trespasser
•Relevant Legislation & Crimes
•Definitions of Offences
•Arrest Procedures & Use of Force
•Do Not Interrogate
•Controlling & Types of Evidence
•Reporting Procedures following a Crime
•Human Rights Act
•Data Protection

Emergencies
•What is an emergency
•Types of Emergency
•Dealing with an Emergency Using the 4Cs
•Emergency Calls
•Actions to be Taken in an Emergency
•Evacuation Procedures

Communications & Reporting
•Types of Communication
•Correct use of Radio
•Reports and Registers
•Reasons for Reports
•Writing Reports
•Using Pocketbooks
•Content & Importance of Hand-Over

First Examination

DAY FOUR
Part II - Conflict Management Programme
•Introduction to Communication Skills and Conflict Management
•Risk Assessment for the Role of Security Officer
•The importance of Conflict Management & Being Pro-active in your Job
•The Need to be Pro-active
•Common Conflict Flashpoints
•Every Situation is Different

Self Awareness
•Understanding how Anger leads to Violence
•Common Triggers
•Inhibitors Prevent Aggression
•The Attitude and Behaviour Cycle
•Behave so your Negative Feelings don't show

Avoiding Conflict
•Use S-A-F-E-R to Assess a Situation
•Rational Thought and P-O-P Assessment
•Beware of Complacency

Effective Communications & Customer Service Skills
•The Basics of Communication
•Ask Yourself 'What is my Body Language Saying?'
•Positive Communications
•Psychological Blocks
•Mental Illness

Recognising & Defusing Conflict
•Signalling Non-Aggression
•Remember the 4 A's
•Give the Right Message through your Behaviour
•The Open Palms Model Maintaining Space
•Maintaining Space Helps to Calm a Situation
•Non-Verbal Control

Defusing High Risk Conflict
•When Conflict Becomes Dangerous
•Signs of Escalation
•Strategies for Defusing High Risk Conflict
•Confrontation
•Contact & Cover
•Switching Aggression
•Exit Strategies

Resolving Conflict
•Solving the Problem
•Building Rapport
•Empathy
•Delivering a Gift

Learning From Conflict
•Evaluating and Learning
•Individual Learning
•Sharing Good Practice
•Supporting your team Members
•Accept that Professional Help May be Needed
Final Examination

Course Fee £100 or £175 inc VAT (Dependant upon UK Status)

Initial Deposit Full Payment required prior to course commencement


Email Link: paula@rstlimited.net

Web: RST Static & Patrol Guarding Info