Job Details
A Regional Contract Manager is needed by an innovative solutions provider who enables older people, or those with complex health needs, to live more independently and enhance their quality of life. The Regional Contract Manager provides project management for all the installations within territory and so you will work closely with the sales and service teams from order placement through to commissioning for a range of Community Alarms and Warden Call Systems. You will also manage the supplier relationships and service issues to deliver a first class user experience. This is a field-based role and so applications will be considered from anyone living in the South East.
Applications from ex-military personnel (British Army, Royal Air Force, Royal Navy and Royal Marines) are strongly encouraged.
Key Responsibilities:
- Ownership of customer experience from order placement to commissioning and hand-over
- Manage turnover, cost and margin, to ensure that profits are maximised for each project
- Management of the installer base, including identifying and appointing new third party installers and managing/reviewing existing installer performance
- Pre-project and kick-off meetings, progress reviews, commissioning and client handovers
- Ownership of project documentation including work packages and customer sign-offs
- Provide technical support to resolve site issues
- Upsell equipment and agree additional charges to increase sales value and margin
- Undertake installation audits to ensure full compliance and all costs are fully allocated
- Maintain site records including visit reports, meeting agendas, action points etc.
- Manage customer and contractor complaints through to resolution
Knowledge, skills and qualifications - essential:
- Five years’ experience in a technology-based environment
- Project management experience
- Technical awareness/understanding
- Experienced in resolving customer issues
- Successful record of implementing and managing business change
- Proven analytical skills including forecasting planning models
- Experience of negotiating contracts with installers and suppliers
- High level communication and customer facing skills
- Experienced manager and team player
- Knowledge of contract law covering installation and service work
Knowledge, skills and qualifications - desirable:
- Knowledge of Community Alarms and associated equipment marketplace
- Experienced in developing lasting customer relationships
- Committed to continuous improvement
Person Specification:
You will be a commercially and technically-minded person who is able to demonstrate a customer-first attitude. You will be results orientated with strong negotiation skills and a profit oriented approach.
Benefits:
- Life Insurance
- Scottish Widows Pension
- 25 days leave plus bank holidays (plus ability to buy up to three days extra)
- Company car/monthly car allowance
Salary
£40,000
This job is no longer available for new applications.
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