Job Details
HQ5097 Field Service Engineer
Salary: £24,000 - £25,000 + Overtime
Location: Belfast (Service Centre) - travel throughout Northern Ireland & Eire
The Field Service Engineer is responsible for preventative maintenance, breakdown, troubleshooting, repair, installation and commissioning of a wide range of fixed protection and centrifugal pump systems. The Client`s equipment is used in fire protection, clean and waste water and a variety of other pumping applications, as well as a variety of equipment and systems produced by other manufacturers.
You will work out from the Belfast Service Centre, and must be prepared to travel to customer sites. The majority of the work is carried out within Belfast and the surrounding areas. However, there may be times the Field Engineer will need to conduct customer site visits further afield and therefore an overnight stay will be required.
Applications from ex-military personnel (Royal Air Force, Royal Navy, British Army, and Royal Marines) will be particularly relevant for this role and are strongly encouraged.
Key Responsibilities:
- Servicing of Electric and Diesel Driven pumping equipment and systems;
- Servicing, installation and commissioning of centrifugal pumps;
- Fault-finding on electrical control panels;
- Alignment and installation of rotating machinery;
- Meet with customers;
- Supervise or direct tradesman or contractors in these tasks;
- Train customers and other engineers on the equipment;
- Operate systems to demonstrate equipment and to analyse malfunctions;
- Interpret maintenance manuals, drawings, schematics, and wiring diagrams, and repair equipment, using specialist knowledge and standard test instruments and tools;
- Consult with the company`s engineering personnel to resolve unusual problems in system operation and maintenance;
- Advise management regarding customer satisfaction, product performance, and suggestions for product improvements;
- Ensures equipment, local conditions and operating procedures are safe for all parties;
- Present a professional image, support and promote the company`s values at all times;
- Carry out all work practices in line with the Company Health and Safety Policy;
- Ensure compliance with corporate policies and procedures In particular regarding accreditation and calibration of tools and equipment;
- Meet high standard of cleanliness and housekeeping, including care of company vehicle;
- Completion of work task within the allotted timescales.
Person specification:
- Able to react to customer facing situations professionally;
- Route planning and prioritising work tasks;
- Able to communicate with the Coordination team by the use of verbal and handheld devices (phone/tablet)
- Able to write concise and relevant customer and site visit reports.
Knowledge, skills and qualifications required:
Essential:
- Relevant qualification to NVQ Level 3 or 4 (A-level to HNC or equivalent) in Mechanical Engineering or relevant experience
- People skills, teamwork and collaboration
- Problem solving skills
- Excellent customer service
- Commercially aware
- Excellent oral and written communication skills
- Valid Driving License
Desirable:
- Current electrical qualifications (17th Edition / City & Guilds 2391-10 or 2394/2395)
- Previous Field Service Engineer experience
- Pump experience;
Personal Qualities:
- Flexible approach to travel
- Self-motivated and confident
- Practical and highly adaptable
- Excellent organisational skills
- Smart and presentable at all time
- Keeping the company`s van clean and tidy at all time
- Deliver a discreet and honest service
The Field Service Engineer must provide his own basic hand tools however; major items or job specific tools will be supplied by the company.
Some sites require an Access NI (DBS) The Field Service Engineer will need to apply for this if not already obtained. (This
This job is no longer available for new applications.
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