Job Details
An exciting opportunity has become available to work for a global provider of an integrated range of hardware and software solutions, consultancy and support services to the cash processing industry.
You will be embedded within the customer’s site location in Leeds for 2 days of the week, and the remaining 3 days will be field based at other sites. You will complete day to day machine performance in line with the Service Level Agreement, fault findings and resolutions. You will provide a professional engineering service and have experience and knowledge within large machines, software, detectors on machines and to be able to work well with customer’s employees.
Applications from ex-military personnel (Royal Air Force, Royal Navy, British Army, and Royal Marines) are strongly encouraged.
Key Responsibilities
- Ensuring machine performance is in line with/exceeds the customer’s expectations under our contractual SLAs
- Compliance with all procedures documented within the service engineer’s procedure manual and with all company and customer Health & Safety Regulations whilst performing the duties of an engineer
- Maintenance of customer satisfaction at the highest level by carrying out corrective and preventative maintenance in accordance with the company’s standard procedures
- Responsibility for providing a speedy first time fix to all breakdowns through methodical diagnosis, corrective action and thorough testing
- Carrying out planned and preventative maintenance in line with OEM requirements
- Escalation of any prolonged down time as per agreed escalation procedures
- Maintenance of stock inventory control by keeping the parts usage, parts request, parts transfer, parts refurbishments and stock control paperwork up to date
- Completion and submission of all relative documentation in a timely manner, eg, overtime claims, expenses, customer signed bank holiday shift completion documents
- Building and maintaining relationships within the customer’s business and interface professionally with the customer on a daily basis
- Delivering service in line with the contractual agreement ensuring contractual targets are achieved and customer satisfaction maintained
- Making recommendations to service management team for improving service, reliability and performance of systems
- Remaining focused on the objective of returning a faulty/impaired machine to full operation when faced with any difficult high pressure situation in a customer environment
- Liaising and working closely with the service management team, Regional Support Specialists, colleagues and other business associates
- Communicating clearly during any shift or call handover process ensuring all the relevant background information is transferred to the colleague(s) and documented where appropriate
- Performing operator machine training when contractually obliged or assigned by the service management team
- Ensuring all operational procedures are followed to the company’s standards and compliant with all health & safety and quality standards
- Engaging with the Request for Change process, promoting use with customers and assisting customers when required with the technical details required to document their requirements
- Travelling to provide services and service coverage to customer sites where contractually obliged or in line with agreed role
Essential
- Educated to Mechanical/Electrical Degree, Diploma or equivalent standard OR
- Extensive experience in document handling electro mechanical equipment
- An electrical qualification is desirable
- Process focused with a disciplined approach to following set processes
- Experience of working in a customer facing environment with demanding Service Level Agreements
- PC literate (fully proficient with XP, MS Office, particularly Word, Excel PowerPoint and Outlook and comfortable working knowledge of PC hardware)
- Excellent communication and customer service skills
- Flexibility and positive attitude
- Highly professional and customer focused
- Team Player
Benefits
- 26 days holiday plus bank holidays
- Company Car + Fuel Card
- Pension scheme is with Black Rock
- Healthcare provided for employee (taxable benefit)
- Life Assurance 4 times basic salary
Salary
- £28,000 – £30,000 DOE
This job is no longer available for new applications.
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