Job Details
Job Ref :
Job Title :
Regional Engineer
Job Category :
Posted :
10/27/2017 4:29:33 PM
Company Name :
Forces Recruitment Services
Location :
Washington, Tyne and Wear, England
Benefits :
DOE
Salary :
£28k - 30k per year + DOE
Security :
Other
Description :
An exciting opportunity has become available to work for a global provider of an integrated range of hardware and software solutions, consultancy and support services to the cash processing industry. You will be embedded within the customer`s site location in Washington for 2 days of the week, , and the remaining 3 days will be field based at other sites. You will complete day to day machine performance in line with the Service Level Agreement, fault findings and resolutions. You will provide a professional engineering service and have experience and knowledge within large machines, software, detectors on machines and to be able to work well with customer`s employees.
Applications from ex-military personnel (Royal Air Force, Royal Navy, British Army, and Royal Marines) are strongly encouraged.
Key Responsibilities
- Ensuring machine performance is in line with/exceeds the customer`s expectations under our contractual SLAs
- Compliance with all procedures documented within the service engineer`s procedure manual and with all company and customer Health & Safety Regulations whilst performing the duties of an engineer
- Maintenance of customer satisfaction at the highest level by carrying out corrective and preventative maintenance in accordance with the company`s standard procedures
- Identifying any improvement and innovation opportunities with the service management team and customer to add value at every opportunity
- Responsibility for providing a speedy first time fix to all breakdowns through methodical diagnosis, corrective action and thorough testing
- Carrying out planned and preventative maintenance in line with OEM requirements
- Escalation of any prolonged down time as per agreed escalation procedures
- Maintenance of stock inventory control by keeping the parts usage, parts request, parts transfer, parts refurbishments and stock control paperwork up to date
- Completion and submission of all relative documentation in a timely manner, eg, overtime claims, expenses, customer signed bank holiday shift completion documents
- Building and maintaining relationships within the customer`s business and interface professionally with the customer on a daily basis
- Delivering service in line with the contractual agreement ensuring contractual targets are achieved and customer satisfaction maintained
- Attending and representing company at meetings with the customer, taking ownership of actions as required and distributing minutes to service management team
- Making recommendations to service management team for improving service, reliability and performance of systems
- Remaining focused on the objective of returning a faulty/impaired machine to full operation when faced with any difficult high pressure situation in a customer environment
- Liaising and working closely with the service management team, Regional Support Specialists, colleagues and other business associates
- Communicating clearly during any shift or call handover process ensuring all the relevant background information is transferred to the colleague(s) and documented where appropriate
- Performing operator machine training when contractually obliged or assigned by the service management team
- Maintaining all company`s tools, including vehicles and equipment in a good working order ensuring all legal and health and safety requirements are adhered to
- Travelling to provide services and service coverage to customer sites where contractually obliged or in line with agreed role
- To act and behave in a way compliant with the company guidelines and policies, environmental health & safety, ethics and codes of conduct
- To support the behaviour of working as a team, sharing best practice and collaborating with colleagues outside of own sphere of business
Essential
- Educated to Mechanical/Electrical Degree, Diploma or equivalent standard OR
- Extensive experience in document handling electro mechanical equipment
- An electrical qualification is desirable
- Process focused with a disciplined approach to following set processes
- Experience of working in a customer facing environment with demanding Service Level Agreements
- PC literate (fully proficient with XP, MS Office, particularly Word, Excel PowerPoint and Outlook and comfortable working knowledge of PC hardware)
- Excellent communication and customer service skills
- Flexibility and positive attitude
- Highly professional and cus
This job is no longer available for new applications.
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