Job Details

Job Ref :
 
Job Title :
Regional Engineer 
Job Category :
Posted :
27/10/2017 16:29:33 
Company Name :
Forces Recruitment Services 
Location :
Washington, Tyne and Wear, England 
Benefits :
DOE 
Salary :
£28k - 30k per year + DOE 
Security :
Other 
Description :

An exciting opportunity has become available to work for a global provider of an integrated range of hardware and software solutions, consultancy and support services to the cash processing industry.  You will be embedded within the customer`s site location in Washington for 2 days of the week, , and the remaining 3 days will be field based at other sites.  You will complete day to day machine performance in line with the Service Level Agreement, fault findings and resolutions.  You will provide a professional engineering service and have experience and knowledge within large machines, software, detectors on machines and to be able to work well with customer`s employees.

Applications from ex-military personnel (Royal Air Force, Royal Navy, British Army, and Royal Marines) are strongly encouraged.

Key Responsibilities

  • Ensuring machine performance is in line with/exceeds the customer`s expectations under our contractual SLAs
  • Compliance with all procedures documented within the service engineer`s procedure manual and with all company and customer Health & Safety Regulations whilst performing the duties of an engineer
  • Maintenance of customer satisfaction at the highest level by carrying out corrective and preventative maintenance in accordance with the company`s standard procedures
  • Identifying any improvement and innovation opportunities with the service management team and customer to add value at every opportunity
  • Responsibility for providing a speedy first time fix to all breakdowns through methodical diagnosis, corrective action and thorough testing
  • Carrying out planned and preventative maintenance in line with OEM requirements
  • Escalation of any prolonged down time as per agreed escalation procedures
  • Maintenance of stock inventory control by keeping the parts usage, parts request, parts transfer, parts refurbishments and stock control paperwork up to date
  • Completion and submission of all relative documentation in a timely manner, eg, overtime claims, expenses, customer signed bank holiday shift completion documents
  • Building and maintaining relationships within the customer`s business and interface professionally with the customer on a daily basis
  • Delivering service in line with the contractual agreement ensuring contractual targets are achieved and customer satisfaction maintained
  • Attending and representing company at meetings with the customer, taking ownership of actions as required and distributing minutes to service management team
  • Making recommendations to service management team for improving service, reliability and performance of systems
  • Remaining focused on the objective of returning a faulty/impaired machine to full operation when faced with any difficult high pressure situation in a customer environment
  • Liaising and working closely with the service management team, Regional Support Specialists, colleagues and other business associates
  • Communicating clearly during any shift or call handover process ensuring all the relevant background information is transferred to the colleague(s) and documented where appropriate
  • Performing operator machine training when contractually obliged or assigned by the service management team
  • Maintaining all company`s tools, including vehicles and equipment in a good working order ensuring all legal and health and safety requirements are adhered to
  • Travelling to provide services and service coverage to customer sites where contractually obliged or in line with agreed role
  • To act and behave in a way compliant with the company guidelines and policies, environmental health & safety, ethics and codes of conduct
  • To support the behaviour of working as a team, sharing best practice and collaborating with colleagues outside of own sphere of business

Essential

  • Educated to Mechanical/Electrical Degree, Diploma  or equivalent standard  OR
  • Extensive experience in document handling electro mechanical equipment
  • An electrical qualification is desirable
  • Process focused with a disciplined approach to following set processes
  • Experience of working in a customer facing environment with demanding Service Level Agreements
  • PC literate (fully proficient with XP, MS Office, particularly Word, Excel PowerPoint and Outlook and comfortable working knowledge of PC hardware)
  • Excellent communication and customer service skills
  • Flexibility and positive attitude
  • Highly professional and cus


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