Job Details
Customer Engineering Capacity Planner - Warwick
Permanent
The job holder will ensure that forecasts of Customer Engineering workload, across all appropriate work types and time horizons, are created and maintained. They will provide information required to assist the Customer Engineering Management team create resources plans to meet agreed department priorities
A self motivated and analytical Capacity planner to ensure that forecasts of Customer Engineering workload, across all appropriate work types and time horizons, are created and maintained
You will also provide infomration required to assist the Customer Engineering Management team create resource plans to meet agreed department priorities and work closeley with the resourcing team on a daily basis.
Additionally you will assist the Planning and Logistics Manager with the coordination of specified projects aimed at the development of Customer Engineering Operations
Key responsibilties will include
Ensuring forecasts of workload, across all work types, are created, maintained and communicated
Assisting others in the Customer Engineering team with the creation of resource plans to meet agreed department priorities
Assisting with coordination of specified projects aimed at the development of Customer Engineering Operations
Co-operating fully with the company in fulfilling it`s legal obligations under the Health & Safety at Work Act and the Company`s Health & Safety Policy document
Maintaining job perfromance according to the standards and instructions specified by the Calor Gas Quality System and to maintain and provide the effecrive use of the Calor Gas quality system
We would like you to
be able to draw on sound experience from working in a planning and logistics role
Be comfortable developing and using spreadhseets and databases to present and draw conslusions from data
Be able to access and interrogate company information systems in order to monitor performance and identify business requirements that require attention
Demonstrate understanding of the various work types across Customer Engineering and resources/Skills required to deliver them
Have a sound understanding of Key KPIs (EG productivity, job duration, 1st time completion
have a track record in evaluating operational team performance and highlighting issues arising to relevant managers, in order to deliver continuous improvement
have a track record of strong and clear communication to others, both on a one to one basis and in group meetings
Possess strong customer orientation with the drive to deliver excellent levels of customer service
Demonstrate resilience - experience of working in a high pressure environment where many conflicting priorities require clear thinking and the ability to influence decision making
This job is no longer available for new applications.
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