Job Details

Job Ref :
 
Job Title :
Customer Engineering Capacity Planner - Warwick 
Job Category :
 
Posted :
28/09/2017 14:29:45 
Company Name :
Forces Recruitment Services 
Location :
Warwick, Warwickshire, England 
Benefits :
 
Salary :
£24.5k - 26k per year 
Security :
Other 
Description :

Customer Engineering Capacity Planner - Warwick

Permanent

The job holder will ensure that forecasts of Customer Engineering workload, across all appropriate work types and time horizons, are created and maintained. They will provide information required to assist the Customer Engineering Management team create resources plans to meet agreed department priorities

 

A self motivated and analytical Capacity planner to ensure that forecasts of Customer Engineering workload, across all appropriate work types and time horizons, are created and maintained

You will also provide infomration required to assist the Customer Engineering Management team create resource plans to meet agreed department priorities and work closeley with the resourcing team on a daily basis.

Additionally you will assist the Planning and Logistics Manager with the coordination of specified projects aimed at the development of Customer Engineering Operations

Key responsibilties will include

Ensuring forecasts of workload, across all work types, are created, maintained and communicated

Assisting others in the Customer Engineering team with the creation of resource plans to meet agreed department priorities

Assisting with coordination of specified projects aimed at the development of Customer Engineering Operations

Co-operating fully with the company in fulfilling it`s legal obligations under the Health & Safety at Work Act and the Company`s Health & Safety Policy document

Maintaining job perfromance according to the standards and instructions specified by the Calor Gas Quality System and to maintain and provide the effecrive use of the Calor Gas quality system

We would like you to

be able to draw on sound experience from working in a planning and logistics role

Be comfortable developing and using spreadhseets and databases to present and draw conslusions from data

Be able to access and interrogate company information systems in order to monitor performance and identify business requirements that require attention

Demonstrate understanding of the various work types across Customer Engineering and resources/Skills required to deliver them

Have a sound understanding of Key KPIs (EG productivity, job duration, 1st time completion

have a track record in evaluating operational team performance and highlighting issues arising to relevant managers, in order to deliver continuous improvement

have a track record of strong and clear communication to others, both on a one to one basis and in group meetings

Possess strong customer orientation with the drive to deliver excellent levels of customer service

Demonstrate resilience - experience of working in a high pressure environment where many conflicting priorities require clear thinking and the ability to influence decision making



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