Job Details

Job Ref :
 
Job Title :
Remedial and Repairs Estimator 
Job Category :
Posted :
19/06/2017 15:06:14 
Company Name :
Forces Recruitment Services 
Location :
Coleford, Gloucestershire, England 
Benefits :
OTE + benefits 
Salary :
£18.5k per year + OTE + benefits 
Security :
Other 
Description :

The Remedial and Repairs Estimator will join a busy office environment of a well-established manufacturer of centrifugal pump systems, and will be responsible for preparing and submitting remedial/repairs works quotes following receipt of the Field Service Engineer`s site visit reports. The Remedial and Repairs Estimator will ensure that all quotes are produced timely and followed-up accordingly, and make sure they are converted into winning orders. Commission will be awarded based on orders won.

Applications from ex-military personnel (Royal Air Force, Royal Navy, British Army, and Royal Marines) are strongly encouraged.


Key Responsibilities:

  • Reviewing the Field Service Engineer`s site visit reports, and to develop those into quotes ready for submittal to our client`s customers;
  • Reviewing the customer`s enquiries and also develop those into quotes to submit to our client`s customers;
  • Obtaining prices and quotes from suppliers or internal departments to prepare quotes;
  • Go over the job scope with the Field Service Engineers to confirm labour, tooling and equipment scopes which may be required to price the quote;
  • Follow up on the status and progress of the quote with the customers;
  • Negotiating (within guidelines) with the customer during the follow-up process and closing the sale;
  • Communicating with both our client`s customers and the Field Service Engineers to identify and act upon any opportunities to upsell our client`s services;
  • Ensuring all quotes are processed within our systems including but not limited to SAP, SalesForce and ServiceMAX;
  • Act on opportunities to enhance the margin through upselling and/or reduction in cost;
  • Ensuring such systems are regularly reviewed and information validated to progress the quotes;
  • Prepare, from time to time, the contract and qualifying documentation required to submit the quotes;
  • Handing over each formally-won customer order into the Fulfilment Team;
  • Supporting the sales function of the account managers;
  • Occasionally being involved in a variety of support and administration functions necessary to the operation of the department team;
  • Ensuring compliance with systems and integrity of data being current;
  • Covering other team member absences.

Knowledge, skills and qualifications required:

  • Educated to GCSE level (or equivalent);
  • Valid UK Driving License;
  • Understanding of rotating machinery and mechanical/electrical systems would be an asset;
  • Previously worked on diesel engines;
  • Computer literate with knowledge of Microsoft Office;
  • Previous experience of SAP would be an advantage;
  • Ability to follow procedures and instructions;
  • Use of a CRM system such as Salesforce (desirable)
  • Excellent customer service and teamwork;
  • Excellent oral and written communication skills;
  • Commercially aware.

 

Personal Qualities:

  • Confident and enthusiastic with strong interpersonal skills (in particular on the telephone);
  • A positive can-do attitude who will champion the position of the customer with consideration of what is the best interest for our client, by driving the quote submission and conversion;
  • A good sense of humour and the ability to work under pressure in a busy office environment;
  • A desire to be part of and develop the team culture and business process;
  • Ability to work unsupervised in a productive manner and prioritise work load.

The Remedial and Repairs Estimator will be office based, however may be required on occasion to travel to our client`s other locations, and the client`s customers / suppliers` premises. A company vehicle or rental car will be provided for such journeys.

Salary: Basic salary at £18,500 but with realistic On-Target Earnings, salary can reach circa £25,000.

Benefits:

* Pension Scheme (after successful probation period)

* 25 days` holiday and Bank Holiday

* Commission on achieved sales

* Mobile Phone

* Cycle to Work Scheme

* Child Care Vouchers



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