|
 |
USER STATS |
 |
|
Online : 6
Guest : 6
Logged : 0
|
 |
|
 |
|
|
|
Job Title: |
Crisis Response Centre Officer |
|
|
Job Category: |
IT & Telecom Security General |
|
Posted: |
30/04/2008 |
|
Company Name: |
BLUE CRM Limited |
|
Location: |
Reading, Berkshire |
|
Benefits: |
|
|
Salary: |
Up to 30,000 |
|
Security: |
|
|
Description: |
CRISIS RESPONSE CENTRE OFFICER – OPS ROOM
(THIS IS A PERMANENT POSITION IN THE READING AREA)
BLUE CRM
BLUE CRM is a unique security membership service, enabling us to keep members safe and secure, wherever they may be in the world. Using the latest technology and communications channels, experienced security professionals around the world are ready to respond and assist at any time.
ROLE DESCRIPTION:
Working in Blue CRM’s 24/7 Thames Valley Park Crisis Response Centre (Reading, Berkshire) and reporting to the Head of Operations, the successful candidate will work shifts in teams of two. He will be required to engage in:
Crisis Management and Response (main assignment)
- Ensures a continuous and reliable alert service and point of contact for clients around the globe. The CRC Officer is the receiver of emergency (and other) information.
- Answers and reacts to client emergency phone calls, emails, SMS
- Coordinates an effective response pertinent to a special client inquiry/demand, security-related event and/or incident
Monitoring (main assignment)
- Monitors client-related developments
Research
- Researches & monitors security-related developments of interest for clients (i.e. developments that could impair on the security of clients in a certain country/area)
- Is able to assimilate information and data coming from research or provided by clients and to translate it into security information (ex: data 4 Blue CRM clients mugged in a week in the same North Beirut bar = security information that bar is a no go area for future travelers to that area)
Liaison
- Ensures the continuity with following team of CRC officers (i.e. provide them with a summary of the shift and a security information brief)
- Ensures liaison and smooth transmission of information to the Head of Operations but also the Analysis Branch (i.e. CRC officers through their monitoring & research provide the analysts with fresh and updated security information)
- Any other reasonable task deemed necessary by the Head of Operations
REQUIREMENTS:
AVAILABILITIES
Candidate must be willing to:
• work shifts (whether it is full or partial time)
PERSONALITY
Candidate must:
- be a decision-maker (may have to take high-impact decisions)
- be disciplined, autonomous and self-motivated (esp. for night shifters)
- be pro-active use calm periods to review security news/developments
- be a team player
- be able both to work in a stressful and demanding environment (CRC) and to remain alert during calmer periods
- be reliable and discrete (willing to accept security/background check)
- have a good sense of humour
- have travelled (or have a good geographical knowledge) and be aware of security developments around the world
GENERAL SKILLS
- Good oral communication skills will be asked to answer the phone and assist clients in potentially high-risk security situations, brief co-workers and superiors
- Good written communication skills write briefs, short security pointers, shift reports
- Good interpersonal skills interacts well with other officers, head of operations, clients, analysts and board members.
- Good client focus
- Capacity to quickly assimilate information and synthesize it into client-friendly information
SPECIFIC SKILLS
- Good internet research skills
- Good IT skills
- Experience in crisis response a plus
- Knowledge of the international security sector a plus
BENEFITS
- Package up to GBP 30,000/year depending on experience and working hours.
- Free buses from Reading Rail Station to Thames Valley Park
Applications should be submitted by 9:00 AM, May 10th 2008, and include a CV, covering letter, and contact details of two referees.
Please apply either on this website or by sending your application to careers@bluecrm.co.uk including “Crisis Response Centre Officer” in the subject line.
|
|
|
|
|
